Education Support

At Fingertip Solutions we operate a specialist Education support unit.
For a fixed annual price you are entitled to the following services:

  • Technical & Curriculum Support
  • Minimum Half Day per Week Onsite Support
  • Unlimited IT Project Management & Delivery
  • Unlimited IT INSET for School Staff
  • Technical & Curriculum Support
  • Online Safeguarding Guidance
  • Unlimited Reactive & Remote Support
  • Rapid Response Times
  • SIMS / MIS Support
  • OFSTED Support

In other words you get the same technician visiting your school on a weekly basis. We aim to be part of your school family – visible at all times, approachable, friendly and able to not just fix problems but explain clearly what we are doing and suggest better ways of working. We will work with whatever technologies and processes you prefer in your school – we understand that education isn’t a “one size fits all” environment and will work to support technology in your context. We don’t mandate a particular brand of hardware, software, supplier or even a mechanism for reporting to us. We’ll work with what you are most comfortable with, and will help you to devise a computing strategy that is designed with your school’s needs at the forefront. Also, we’ll deal with any 3rd party suppliers on your behalf – telecoms companies, local authorities, Capita, CPOMS, whoever it might be. We aim to be your one stop shop for anything IT related and will never tell you it’s somebody else’s problem and push it back on you or your staff to resolve.

We work term time and holidays, and will begin setting up any IT equipment the moment it arrives. It’s important to get any new technology into the hands of teachers and students as soon as practically possible so that you can begin to realise the benefits.

We deliver staff training, too. Either as part of an INSET session, or working individually with teachers – deskside – to help support and integrate a chosen technology into your environment.

When your school is subject to an OFSTED inspection we will ensure that one of our engineers is available to your teachers, discretely, so that you can concentrate on the inspection and the lessons being delivered without fear of technology being a barrier to proving just how good your school is.

We meet regularly with SLT representatives from our member schools, and if there is something that we’re not doing that you would like us to do then consider it done! We want to build long term relationships with our schools, and to underpin this we must change with the times. In the past we’ve used this facility to deliver a computing scheme of work, GDPR consultancy and remote “live teaching” support to our schools to name a few examples.