Fingertip Solutions are a specialist Business to Business IT Support Provider. Our core support service can be thought of as an “outsourced IT department”. You pay us a fixed monthly fee and we take care of any aspect of IT within your business – computing, telecoms, mobile devices, printing, hosting, backup, business continuity… if you consider it to be in-scope for support then so do we!
Our support packages entitle you to unlimited support. That’s unlimited telephone support, unlimited remote support, unlimited on-site support, unlimited project management, unlimited staff training, and unlimited advice and consultancy. Our service to our customers really is… unlimited! We ensure that we have a minimum spare capacity of 35% allocated engineer time. This ensures that we have at least two engineers available to attend to your problems every day. We recruit to supply demand and can guarantee our service levels to you. We operate a fully ITIL- compliant helpdesk, and we always seek to be at the end of the phone whenever you need us, with no clock-watching and no hidden charges. With a Fingertip Solutions support contract you are truly fixing the cost of IT support within your organisation.
We have many years’ experience supporting businesses in manufacturing, logistics, insurance, accounting and field service to name but a few. We are fully versed in technologies from Microsoft, Apple, VMWare, Oracle, Sage, SAP, Salesforce and many more. If a package you are using doesn’t presently form part of our skills matrix then we’ll bring our 70+ years of combined experience to bear, and undertake any training necessary (at our own expense) to deliver the expertise you expect and deserve.