Change Management

Change Management is an often-misunderstood practice. Many consider it to add complexity and imagine that it's only applicable to large corporations. At Fingertip Solutions we seek to challenge this view by demonstrating how effective CM can be within your company.

We have successfully implemented change management methodologies in companies of all sizes, from two-man operations to companies with hundreds of employees and in each case change management has improved the reliability and perception of IT systems.

We can implement CM for you in any context, from a simple Change Management Database (CMDB) to a full-blown ITIL workstream.  We are also fully versed in the FITS subset of ITIL, specific to educational establishments.

If you engage our services to manage your ICT infrastructure you can be confident that we "practice what we preach" with ITIL-compliant change management at the core of our operations.

Equally, we can consult with you regarding change management as part of a one-off project, providing guidance regarding the statutory implications of a proposed system change or complex modelling of outcomes should either be required.

If your company opts for one of our all-encompassing support agreements then you are entitled to unlimited change events over the course of the contract term, and this extends to project work as well.  We aren't aware of any other local ICT services provider willing to offer this, and the low price might surprise you as well!

 

What is Change Management?

Change management at its most simple level is planning the impact of a required change, implementing the change and making detailed records of each step taken along the way.

Whilst it can seem cumbersome, it need not be - especially with the aid of a simple change management database (CMDB).  The CMDB provides a central account of every change made within an ICT system and should be viewed as essential in any modern computing environment with multi-vendor input.  It gives you an instantaneous overview of who is responsible for a given outcome, be that positive or negative.

  

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